Frequently Asked Questions
Discover everything you need to know about our premium teas and shipping policies.
How should I store my tea to maintain freshness?
To preserve the delicate flavors and aromas, we recommend storing your tea in a cool, dry, and dark place away from strong odors. Our airtight tins are specifically designed to protect the tea from light and moisture.
What is the shelf life of your tea products?
Most of our teas have a shelf life of approximately two years from the date of production. You can find the 'Best By' date printed on the bottom of each tin or on the back of our refill pouches.
Are your tea bags compostable?
Yes, our round tea bags are made from unbleached paper and are completely compostable. They do not contain any plastic, staples, or strings, making them an eco-friendly choice for your daily brew.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all domestic orders. Standard delivery typically takes 5-7 business days. Expedited shipping options are available at checkout for those who need their tea more quickly.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to share our premium teas with Citizens around the world in the future.
Can I return tea if I am not satisfied with the flavor?
We want you to love every sip. If you are not completely satisfied with your purchase, please contact our Minister of Citizen Services within 30 days of receipt to arrange for a return or exchange.